New Insurance Claims Self-Help Guide Released for Queenslanders

Queensland, Australia ( April 04, 2011

New Insurance Claims Self-Help Guide Released for Queenslanders

New Insurance Claims Self-Help Guide Released for Queenslanders

The Commonwealth Government today welcomed the launch of Legal Aid Queensland’s When disaster strikes – cyclones, storms and floods: A guide to getting your insurance claim paid, a new self-help guide designed to help Queenslanders with their insurance claims after a storm, cyclone or flood.

Assistant Treasurer, Bill Shorten, said “The Guide provides a range of important information, including how to submit an insurance claim, understanding what your insurance policy covers, how to prove the cause of damage to your property, and what your options are if your insurance claim is refused.”

“It is a valuable resource for anyone trying to make an insurance claim following the devastating floods and Cyclone Yasi in Queensland. While it is Queensland specific, it will also be of assistance to people in other states facing similar circumstances.”

The Guide is part of a suite of free or low-cost services offered by Legal Aid Queensland and other community legal centres in the state to flood and cyclone victims.

Attorney General Robert McClelland said the Commonwealth Government donated an additional $200,000 to legal services in Queensland to assist flood victims with legal advice.

The Insurance Council of Australia and Legal Aid Queensland have also donated $250,000 each.

Community legal centres receiving additional funding include:

• Cairns Community Legal Centre

• Townsville Community Legal Centre

• The Advocacy and Support Centre, Toowoomba

• Central Queensland Community Legal Centre (Rockhampton)

• South West Brisbane Community Legal Centre

• Queensland Association of Independent Legal Services

“Queenslanders and other people affected by the floods have legal rights and recourse to pursue their insurance claims,” Mr McClelland said.

“A number of legal issues relating to insurance claims are being addressed, including housing and tenancy issues and lost or destroyed documents.

“The new guide will help these efforts.

“Through Legal Aid Queensland, Queensland community legal centres, the Queensland Aboriginal and Torres Strait Islander Legal Service and individual lawyers, the Queensland legal profession is working collaboratively to assist people with these types of legal issues.

“Many of these legal professionals are providing their services on a pro bono basis and I commend the Queensland legal profession and legal assistance services for their contribution to the recovery effort.”

The extra funding from the Commonwealth Government in addition to $62.2 million in funding provided by the Australian Government for legal assistance services in Queensland for 2010-11.

Queenslanders affected by the floods needing legal information or assistance can contact Queensland Floods Legal Help on 1300 65 11 88 or by visiting

More information about Commonwealth assistance for people impacted by flooding is available by visiting

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